The power of the Customer reviews
Customer’s feedback information, both positive and negative is very helpful. The opinions are a resource for improving customer experience and adjusting our actions to your needs. To have continuous improvement, the true focus has to be on receiving feedback. Effective feedback has benefits for both parties, the giver and the receiver.
Three tops reasons why feedback is important for us
1. Feedback can improve performance
Feedback is actually constructive criticism and this is the best kind of feedback that can help to make better decisions to increase and improve performance in the future. Investing time into collecting customer’s feedback across the entire process helps us in order to remain aligned to goals, improve relationships and develop service improvements. Your opinion helps us to ensure that the end service will actually meet your expectations, solve problems and fulfil your needs. Our clients help us to shape our business. By collecting and listening to feedback also helps us to create a stronger relationship with our customers. Even if the feedback is negative, we can learn from the information, because maybe we are not aware of this matter. Our primary business goal is to solve our customer’s problem and to put them in the central position of the company.
2. Did you know …
• 88% of consumers trust online reviews as much as personal recommendations
• 72% says that positive reviews make them trust a business more
• 92% of consumers will use a business if it has at least 4-star rating
• 72% of consumers will take action only after reading a positive review
• 86% of people will hesitate to purchase from a business that has a negative online review
3. Customer feedback is a reliable source of information to other clients
Nowadays social media plays a big role for businesses, everything is online. 90% of the customers read an online review before visiting a business. This can be an advantage and a disadvantage. Opinions provided by other customers online can help the next potential customers. This can be a reliable source because the experience process has been completed. Incorporate review systems in services can help us to guide the next customer and learn from the experience from the previous. Feedback is with no doubt as important to our business as to other customers. By this reason, we want to make sure our clients have easy access to opinions and reviews.
And we are really pleased to serve you, offering our best, based on tons of enthusiasm and of course an equal amount of professional experience. But no rest for the weary; there are no limits in customer service so every morning we wake up to rush to work and raise the bar further for you.
You can help us to achieve this goal, not just by being our esteemed customer, but maybe even more importantly by letting us know how we did our job. Striving to perfection is what we do but we are also realistic enough to know that even the smoothest of processes and the maximum of effort may leave room for improvement.
So if you have the experience you would like to share and rate us on Facebook or Google, feel free to leave your opinion behind, so your next experience with us will be nothing less than perfect! (5*)
We thank you for the business and hope to welcome you again soon!
Sources
https://www.invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/
